Why does Economy Need Complaints?

Abstract

Administrative complaints (appealing to authorities according to established rules) in the scientific literature are usually considered as a socio-psychological phenomenon, which is often associated with the Russian paternalistic mentality. The article reveals the institutional nature of complaints and the mechanism of their influence on the formation of an economic model throughout the entire historical development of the country. Shown how complaints are widely understood in the scientific literature as a socio-psychological phenomenon associated with a specific Russian mentality of a paternalistic nature. The article reveals the institutional nature of complaints and the mechanism of their influence on the formation of an economic model throughout the entire historical development. It was found that in the Russian economy, the regulation of resource flows is carried out using the institution of administrative complaints. It is concluded that the modern economic system of Russia is increasingly reviving distributive practices of resource allocation in new institutional forms. This explains the expansion of the influence of the institute of complaints as a feedback signal on the Russian economy.